الشروط والأحكام

1.Service Description

SIMSKIP is prepaid eSIM profile reselling that allows travelers to use Data at the most competitive rates while abroad without inserting any physical SIM card.

2.Registration

By registering and using the SIMSKIP application, you agree to the Terms and Conditions of this service and the operating rules, guidelines and procedures that may be published from time to time on the application by us, each of which is incorporated by reference and may be updated from time to time.

3.Privacy Policy

We are committed to keep your personal information secure and protected. A variety of industry-standard security technologies and procedures are used in order to protect your personal information from unauthorized access, usage or disclosure. However, no security measure is totally secure, and we cannot guarantee the security of your information.

By accessing or using SIMSKIP, you agree to the use of information that you have provided when you registered to the service in order to keep in contact with you and seek your feedback. We may use the information later to inform you about any future services that we may offer. At any time, you can ask us to adjust or delete the information you have previously shared with us. In addition, we automatically collect information about how you have used SIMSKIP, your devices operating systems, IP address, etc. We analyze this information to troubleshoot any issues you might encounter, to work out how our products are being used and how to improve them.

This Privacy Policy is subject to occasional revision, and if we make any changes in the way we use your personal information, we will send you a notification. Please note that, at all times, you are responsible for updating your personal information.

4.Registered Intellectual Property Rights

You are not allowed to use our trademarks, logos, IP rights, commercial names, other distinctive features of the marks, or any material subject to copyright, or associated with SIMSKIP Services, without our prior consent. You are not allowed to remove any information or notices of authorship, ownership of rights or trademarks of SIMSKIP.

Simskip is the owner or licensee of all intellectual and industrial property rights related to the SIMSKIP Service. The use of the SIMSKIP Service does not indicate any assignment, of all or part of such rights, to you or other service subscribers.

5.SIMSKIP Account

i. Activation of SIMSKIP Service

You can request the SIMSKIP service by installing the SIMSKIP mobile application on your Android or iOS smartphone or by visiting our website www.safrasim.com. Activation of the SIMSKIP eSIM is under your own responsibility. You will immediately see the purchased eSIM under the 'My plans' tab on the website and/or the app. The contract will be terminated in case the customer does not have an active data package after 3 months from buying the eSIM or has deleted the eSIM from the device.

ii. Charges

The payment shall be made by debit/credit card.

The currency of the payment shall be in USD (United States Dollars).

The credit/debit card transaction will be processed and secured through a third party. SIMSKIP uses Stripe to ensure the security of your payment transactions. With Stripe, all customer details are encrypted and tokenized, providing a highly secure method for handling card payments. This encryption and tokenization process safeguards your sensitive information.

Furthermore, it's important to note that Stripe, our chosen payment processing partner, has undergone a rigorous audit by a PCI-certified auditor and has achieved certification as a PCI Service Provider Level 1. This certification represents the highest level of security and compliance available in the payments industry, underscoring our commitment to your payment security.

Rest assured that when you make payments through SIMSKIP, your data is protected by robust security measures. By purchasing the service, you agree to bear the relevant bundle charges.

iii. Termination

• 1) You have the right to terminate the service at any time after the purchase of the SIMSKIP Service.
• 2) Simskip may interrupt, suspend, cancel, or terminate your service without prior notice to you and with no liability on Simskip for any breach and/or misconduct that violates these Terms and Conditions, including, but not limited to, the following:

• a) using and/or directing abusive, vulgar, derogatory, intimidating, and/or harassing language or conduct towards a Simskip representative, officer, employee, agent, or authorized retailer;
• b) using your service for any unlawful, fraudulent, or illegal purpose;
• c) using the service in any way that adversely affects our service or the Carrier's network;
• d) violating any of the Terms or Conditions stated in this Agreement.

iv. Consequences of Termination

If the service is deactivated, any remaining paid days will be lost. No refund for any unused elements of the SIMSKIP service will be available upon cancellation. Upon account termination and/or expiration, you lose all rights to access or use the SIMSKIP application.

6.Use of SIMSKIP

You agree to use SIMSKIP Services in accordance with these Terms and Conditions and applicable laws, in particular those relating to privacy, image rights, honor and reputation, protection of personal data, labor relations, non-discrimination and disclosure of secrets. You will not use SIMSKIP Services in any way that may deteriorate SIMSKIP services, or to provide services to third parties.

It is your own responsibility to ensure that your device is compatible with SIMSKIP and is not locked by any carrier, as this is a prerequisite to complete the purchase as device compatibility may depend on both the carrier and the country of origin. To check that your device is compatible please dial *#06# and make sure that EID exists.

However, note that the SIMSKIP compatibility list is not exhaustive, as there might be newly announced eSIM-compatible devices that have not yet been added.

You have the right to ask for a refund or request a change of bundle if the SIMSKIP eSIM can not be activated due to a proved valid technical problem originating from Simskip. No refund will be applied on devices that are not compatible, as it is clearly mentioned in the app that you need to make sure that your device is compatible before purchasing.

If a user fails to top up their eSIM account within a period of three months from the last top-up date, their eSIM will be deactivated manually by SIMSKIP. Once deactivated, the eSIM cannot be used again unless the user takes specific steps to reactivate it.

Upon eSIM deactivation, the user may lose any remaining data balance or credits associated with their account. SIMSKIP will not be responsible for any loss of data or balance resulting from eSIM deactivation.

You must inform us immediately if the device on which the Services are activated is lost or stolen. In the meantime, you will remain solely responsible for the usage of the Services on the device.

You are solely responsible for all content, information and communications transmitted using the Service and agree that Simskip will have no responsibility for your misuse of the service.

7.Indemnification

You agree to fully indemnify and hold Simskip and its affiliates and/or sister companies harmless in connection with any matter related to your misuse or improper use of SIMSKIP Services to the fullest extent permitted by law.

8.Limitation of Liability

Except to the extent permitted by applicable law, Simskip will not be liable for any indirect loss, including, but not limited to, lost profits, loss of business opportunities, goodwill or reputation, business interruption, device failure. In any event, our liability will only be for proved direct damages and will be in no event exceeding the total amount you pay as a service user under SIMSKIP Services in the twelve (12) months prior to the event causing the damage. This limitation will not apply in cases of willful misconduct or damage directly caused to individuals.

9.Modification

We reserve the right to modify or replace any of these Terms & Conditions, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time without any prior notice, and with no liability on Simskip. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability on Simskip. It is also your responsibility to check these Terms & Conditions periodically for changes. Your use of the Services is subject to the Terms & Conditions in effect at the time of such use. We may amend these terms from time to time. You shall receive a notification alert through the Application whenever an amendment has been made. If, following receipt of such message you continue to use SIMSKIP, you will be deemed to have accepted such amendment.

10.Governing Law

These Terms & Conditions shall be governed by the laws of the United Arab Emirates. All disputes, disagreements, controversies, questions or claims resulting from the interpretation, execution, breach, resolution or invalidity of this contract or related to it, directly or indirectly, shall be submitted, with express waiver of the jurisdiction that may correspond to them, to the Courts of Dubai. Notwithstanding the above, both parties will do everything reasonably necessary to try to resolve conflicts in an amicable manner.

11.Third Party

When you access third party resources on the Internet, you do so at your own risk. These third-party resources are not under our control, and you should acknowledge that we are not responsible or liable whatsoever for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.

12.No Waiver

Our failure to enforce any part of these Terms & Conditions shall not constitute a waiver of our right to later enforce that or any other part of these Terms & Conditions. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms & Conditions to be binding, we must provide you a written notice of such waiver through one of our authorized representatives.

13.Force Majeure

We shall not be liable for any failure and/or delay performing our obligations hereunder where such failure and/or delay results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation. In case the Force Majeure Event continues for more than thirty (30) days, then this service shall be terminated, provided that any/all rights, obligations, liabilities prior to termination remain due.

14.Warranties

The SIMSKIP Service will be provided in a professional and diligent manner, in accordance with applicable regulations. Any service errors should be notified to our help center. Except for this express warranty, to the maximum extent permitted by applicable law, we make no other warranty, express or implied, regarding SIMSKIP Services, and you as a service user disclaim any warranty of fitness or satisfactory quality of SIMSKIP Services. Simskip shall have no liability in relation to any failure by SIMSKIP to restrict or control your access to the device on which it is installed and its performance of all its identified functions. If the App does interfere with your intended or desired use of any mobile device, Simskip shall bear no liability whatsoever for such interference.

Simskip is not responsible for detriments arising as a result that the proposed service is not or not constantly available. Simskip provides no guarantee of constant availability of the network service.

15.Data Measurement and Calculation

"Data" shall be represented in Gigabytes (GB) and shall be calculable up to two decimal places. One Gigabyte shall be defined as 1,000,000,000 Bytes. It is important to note that some devices and systems may utilize Gibibytes (GiB) for data calculation. The distinction between a GB Gigabyte (1000^3) and a GiB Gibibyte (1024^3) should be recognized. While most data will be calculated in Gigabytes, the variance in calculation standards may lead to differences in reported values when using different units of measurement. It is advisable to consider this distinction when interpreting and comparing data values across various platforms and systems.

16.Unlimited Data Bundles – Fair Usage Policy

Unlimited Data Bundles are intended for normal personal use and are subject to the following Fair Usage Policy. Usage is monitored per user during each rolling 24-hour period:

• a) From 0 GB up to and including 3 GB: data is provided at full/high speed, subject to network availability, coverage, congestion, device capability and the policies of the underlying network operator.
• b) Above 3 GB and up to and including 10 GB: data speed will be reduced to a maximum of 2 Mbps. Actual speeds may vary and are not guaranteed. Network management controls may not take effect immediately because usage reporting can be delayed. These thresholds, speeds and controls will be monitored closely and may be changed when reasonably necessary to protect service quality, network integrity, security, or compliance with supplier or operator requirements.

17.Complaints

If you have any questions, concerns, or complaints about our Terms & Conditions or our data collection or processing practices, or if you want to report any security violation, please write an e-mail to support@simskip.com.